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Exam Code:

73920T

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Last Updated Date:

April 4, 2025

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    Prepare with Confidence for the 73920T – by Avaya

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    73920t

    Practice makes perfect! Take this quiz now to test your knowledge and boost your confidence for the real exam.

    1 / 10

    A customer is currently using the Communication Manager Automatic Call Distribution (ACD) feature, and will be enabling the Expert Agent Selection (EAS) feature. With EAS enabled, which software mechanism is used for queuing? Response:

    2 / 10

    A customer is waiting in queue, listening to music, and waiting for the call to be routed to an agent. Which mechanism controls what happens while the customer is waiting in the queue? Response:

    3 / 10

    In a high-availability Avaya Aura® Call Center Elite configuration, which component is crucial for system redundancy? Response:

    4 / 10

    What provides built-in real-time and historical reporting capabilities for the call center, including reports for Splits/Skills, Agents, Vector Directory Numbers (VDNs) and Trunk Groups? Response:

    5 / 10

    How does Avaya Aura® Call Center Elite ensure the correct assignment of calling permissions and restrictions? Response:

    6 / 10

    Why is understanding the network routing structure important for managing a distributed call center environment? Response:

    7 / 10

    How are historical reporting capabilities used in decision-making for call center expansions? (Choose Two) Response:

    8 / 10

    For a basic Avaya Aura® Call Center Elite system, which component acts as the interface for third-party integrations? Response:

    9 / 10

    Which two parameters must be configured to allow Service Observing while off site? (Choose two.) Response:

    10 / 10

    What impact does the implementation of a hierarchical dialing plan have on Avaya Aura® Call Center Elite's performance? Response:

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