Cisco Certified Support Technician (CCST) IT Support Practice Tests and PDFs

To properly mount an external hard drive on a MacOS device, the user must first connect the drive to the USB port. Once connected, the drive should appear on the desktop or in Finder, allowing access to its contents.

Cisco Webex is a versatile remote access and collaboration tool that provides features such as video conferencing, screen sharing, and remote desktop control. Its ability to integrate with third-party applications helps streamline workflows and improve user productivity during remote support sessions. Webex is also accessible on mobile devices, allowing support technicians to assist users from anywhere.

The primary purpose of following safety procedures when working with computer hardware is to prevent electrical shocks and ESD (Electrostatic Discharge). These procedures are essential for ensuring the safety of individuals and protecting sensitive electronic components from damage.

The key difference between traditional antivirus software and EDR/XDR solutions lies in their approach to cybersecurity. Antivirus software primarily uses signature-based detection to identify and remove known malware and viruses. In contrast, EDR/XDR solutions provide more advanced capabilities by continuously monitoring endpoint activities in real-time. This proactive approach allows EDR/XDR solutions to detect and respond to potential threats based on behavioral anomalies, even if the threats are previously unknown or have no identifiable signature. This capability makes EDR/XDR solutions particularly effective in defending against sophisticated cyber threats that may evade traditional antivirus measures.

The primary purpose of a default gateway in a network is to route traffic from a local network to other networks, allowing devices to communicate with external resources beyond their local subnet.

Help desk technicians must recognize when an issue requires escalation to a specialized team, especially in cases involving security threats such as phishing, malware, or unauthorized access attempts. Escalation is warranted when the issue is complex, beyond the technician s expertise, or involves potential data breaches. Proper escalation ensures that the issue is addressed by the appropriate personnel who can handle it effectively.

The primary purpose of USB ports on a computer is to connect external devices for data transfer and power supply, making them essential for interacting with various peripherals.

To set up a new external display on MacOS, the first step is to physically connect the display to the Mac using the appropriate cable, which will allow the system to detect the external monitor.

RAM requirements are a common application compatibility requirement that can significantly affect hardware performance; insufficient RAM can lead to slow operation or crashes in applications.

Safe Mode is a diagnostic mode of Windows that starts the operating system with a minimal set of drivers and services. It is primarily used for troubleshooting and resolving system issues, as it helps isolate problems that may not occur in the standard operating mode.